Tata Business Excellence Model (TBEM) is an inspiration and altered adaptation of the internationally famous Malcom Baldrige Model. This model is utilized by Tata to remain in step with the regularly changing business conditions.
Tata Business Excellence Model focuses on seven key activities:
administration, key arranging, client and market center, estimation, examination and learning the executives, human asset center, processing the board, and the business results.
Leadership, strategic planning, customer focus, measurement, analysis and knowledge management, workforce focus, operations focus, and business results are the core values of TBEM.
TBEM matrix delivers the strategic direction and drives business improvements at the Tata group. The main objective of the TBEM is to enhance the value for all stakeholders and contribute to marketplace success.
The TBEM matrix is used for the organizational self-assessment of companies, recognition, and awards, and for providing feedback to applicants.
In addition, TBEM plays three important roles in supporting and strengthening the competitiveness of Tata companies. It Improves business excellence practices, capabilities, and results. It facilitates communication with a common language of excellence and sharing of best practices among companies. Hence, it serves as a working tool for understanding and managing performance, providing planning guidance, and identifying learning opportunities.